holiday contract/ tenancy aggreement
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party group the terms and conditions of this booking You must be at least 21 years old to make a booking with us. The booking is confirmed when a “PLUMTREE SERVICES ( CYPRUS) representative sends you the confirmation tenancy agreement that you need to sign and send back to us via e-mail. Booking request can be made either online via our website on the phone Or via What”s app.
Your contract with us will be governed by Cyprus Law and is subject to the jurisdiction of the Cyprus Courts at all times.
Paying for your holiday
When booking a holiday you will be requested to pay a 30% deposit of the total amount.
The balance of your holiday price must be paid at least three weeks before arrival. If you fail to pay in full three weeks before arrival your holiday will be cancelled and you will lose your deposit and other premiums you have paid. If you book within 30 days prior to your arrival this will be classed as a late booking and in this case we must receive full payment. You can pay for your holidays by debit or credit card before we can confirm your booking. We accept payments via Paypal or JCC (local debit/credit secure payment system supported by all Cyprus Banks). Also, we accept payments via bank transfers; the booking will be confirmed as soon as the payment is received in our bank account. We only accept payments in Euro so any exchange charges will be undertaken from the client. When you pay for your holiday by credit card or overseas debit card, we reserve the right to levy an additional charge equivalent to the charges opposed by the Cyprus Banks system ie for a payment made by a Visa Card, a 2.0% handling charge will be added on the amount.
Your holiday price
We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Please contact us to obtain the latest prices for holidays, transportation and any other supplements required.
When you arrive to your holiday we will require a refundable breakage deposit paid locally between 250-1000 Euros per property. Please note that the breakage charge does not fully cover you for any improper and negligent behavior. If the cost of accidental damage exceeds the breakage deposit, a charge will apply on the spot. You are responsible for the full payment of any damage caused to the property.
Please always check your confirmation tenancy agreement and all other documents you receive from us immediately. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes at later stage. We are responsible for providing the holiday home we have confirmed to you. If you cancel or alter your booking at any stage later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. Booking is confirmed when a confirmation tenancy agreement is send to you and not when you do the online booking.
If you change your booking
If, after our confirmation agreement has been sent and signed, you wish to change your accommodation arrangements in any way, for example your chosen arrival and departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking – the party leader. If one member of the party withdraws from the holiday, someone else can take his/her place providing he/she complies with the conditions of the original booking. At this case, you must inform us in writing at least 14 days before arrival.
If you cancel your holiday
To cancel the entire accommodation booked, the party leader must write, fax (+357) or email at ……………….
Our contact details are quoted here but they are also stated in your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment the booking was confirmed. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation at the original price. Our cancellation charges therefore increase as the arrival date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. For all holidays and accommodation types the following cancellation charges apply:
• More than 28 days prior to arrival – loss of deposit
• Less than 28 days prior arrival – loss of total amount
If we change or cancel your holiday
It is very unlikely that we will have to make any changes to your accommodation arrangements; however, we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before your departure. If a significant change or cancellation has to be made to your accommodation arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) take an alternative villa subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive we will do our outmost to cover the difference in the cost; or c) cancel your booking completely, and in this case we will refund you all monies paid by you.
IMPORTANT NOTE: Compensation arrangements do not apply to any occasions and especially circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control. Also, we may be forced to cancel your accommodation if the holiday property is classed uninhabitable in case of water and/or electricity failure.
Data protection policy
Tenancy Terms and Conditions
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and additional payments are made (if applicable). Additional guests will be asked to vacate by our representatives or any other person in authority. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected villas and after our confirmation. The latter entails greater security bond.
Arrival and Departure
The period of let will normally begin after 15pm on the rental arrival date and terminate at 11:00am on the scheduled rental departure date. The client needs to call/ask a representative to arrange for an inspection time on the changeover day. Please note that the inspection appointment must take place exactly at the time which is confirmed since our executives have pre-organized the inspection appointments and any delay from your part will result to further successive delays to our already confirmed appointments. Please note that our executives can only spare 5 minutes extra time waiting, if you fail to meet this requirement, then our executives will have no option to proceed to the next appointment. As a result the security deposit will not be refunded to you. In the event that after the inspection, we discover that damages were made, then the amount relevant to repairs/replacements will be charged on the party leaders’ credit card.
We strongly advise you to make insurance arrangements before your holidays. In case of cancellations or accidents that may occur during your holidays the role of Villas2let as the Owner’s representative is to provide witness to both Tenant’s and Owner’s insurance companies. It is expressly clarified to the tenant that the Owner’s representative will not take any responsibility in such cases. This unfortunate event, if ever happens, will be sorted out between the tenant
Our liability to you
If you have any query regarding your accommodation, we will do our outmost to ensure that this will be sorted out as soon as possible. Our liability shall be limited to make the necessary arrangements to enhance your holiday. Always be aware that we act on behalf of the owner so any unresolved issues have to be arranged between the two parties. In cases of building activity which may occur after your booking confirmation, we have the liability to inform you about such event with the intention to advice us how you would like us to proceed on your behalf. However, we will not accept responsibility for any of the following circumstances a) you fail to comply with our terms and conditions, b) if you or any member of your party is at fault, c) if the fault is of someone else not directly related to your accommodation but related to people yourselves bought services from, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the owner could not help or prevent.
Local activities, facilities and excursions
Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by Villas2let. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your accommodation package, we regret that we cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and the provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, cruises, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the terms and conditions of your activity, facility or excursion which will govern your contract with those parties.
If you have a complaint
If you have cause for complaint relevant to your holiday home, this must be brought to the attention of a PLUMTREE SERVICES (CYPRUS) representative immediately so that action can be taken at the time to rectify the problem. Should the representative be unable to resolve the matter, details of the complaint must be notified to n writing within the first 24hours of your staying. Any claims received outside this period or these not reported on holiday cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify your complaint.
At all times during your holiday, you are expected to have consideration for your fellow group members and other third parties. It is assumed that you and other visitors come to these holidays for rest, relaxation and fun whilst retaining a level of privacy. All visitors are kindly requested to conduct themselves in a manner, which does not cause offence or danger to others or risk damage to property/ property premises/ premises belongings or any belongings of others. All of our clients are asked to treat the rental property and its amenities with care, leaving the property in exactly the same condition as it was on rental arrival date. If in the opinion of ourselves, accommodation owner or other person in authority, you are, or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, we may terminate your holiday arrangements. Furthermore, in the event of electricity or water abuse, ie leave the air condition units on whilst away from the property or misuse of water at any form, we will either proceed to immediately cease your holiday and/or hold the security bond. In any of the above mentioned situations, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behavior.
Health and Safety matters
All accommodations offered are subject to health and safety conditions. Animals and pets are NOT permitted in the property/ property premises at any time. The client will be requested to place all the rubbish in the green bins provided, which in most situations can be found in very close proximity to the property or outside each development. It needs to be noted that all properties do not permit smoking inside because it can cause damage to any furnishings or materials. However, smoking is not forbidden outside of the properties, all property premises, communal areas and their facilities should be respected; cigarette ends and/ or any other objects are not to be thrown on the floor but to be placed in the appropriate bins/places. Below are listed some points that the client should consider of vital importance for his/her own safety and the safety of the people that stay within the property.
For property use
Below, we have prepared some guidelines which we kindly request from you to follow at all times.
• Children must not stay unattended at any time during your vacation or visit.
• Do not use electrical appliances (e.g. hairdryers, shavers etc) that are faulty, or do not comply with the European Union rules and regulations.
• Be cautious whilst using any of the electrical appliances within the property.
• Do not leave any appliances on operation during your absence, including air conditioners. Please refer to clause “Behavior” above.
• Do not misuse water at any form.
• Use necessary caution while opening or closing doors, windows, cupboards, wardrobes etc.
• In case you notice any trespassers, or anything suspicious, please contact the local police station.
• Furniture or furnishings are not to be removed from the specified areas.
• In the interest of safety, bicycles, tricycles, skateboards and skates are not to be used or left on the common pathways including sidewalks, driveways or parking areas.
• The use of charcoal barbecues on the property (including lanais) is allowed, provided that you taken the necessary safety measures.
• Smoking is prohibited inside the property.
• Parking is allowed only in the designated parking area.
The below conditions are strictly compulsory.
• The swimming pool, and/or other facilities are for the exclusive use of residents and their guests.
• Residents and their guests shall use the swimming pool and or other facilities at their own risk.
• Children under the age of twelve (12) years are not allowed in the pool area unless accompanied by a responsible adult.
• Do not leave kids and infants unattended in the swimming pool area.
• Persons using the pool may use swim and play aids such a floatation belts but those items must be removed from the pool when the user leaves the water and safely stowed away so as not to be a hazard to persons walking on the pathways or entering the pool.
• No scuba equipment is allowed in the pool, (however face masks, goggles and snorkels or breathing tubes are acceptable).
• There will be no diving, running, pushing, roller skating, skate boarding or other similar games, in the pool area. No water guns are allowed.
• This property does not provide the services of a lifeguard.
• In case you wish to have a party on the property or its surroundings, please seek written authorization from one of the Pumtree services staff.
In case you notice any items and or facilities that impose danger to you or other tenants/guests of this property, please report them to +357 99450910 immediately.
On behalf of the entire team, we wish you a memorable holiday.