WELCOME TO PULMTREES SERVICES (CYPRUS)- HOLIDAY CONCIERGE

PULMTREE holiday concierge services are an exclusive concierge service in Cyprus dedicated to providing our clients with the highest levels of services.

PULMTREE holiday concierge services are providing special and tailor-made travel planning to the last detail.

Indulge in our world of luminary services and handcrafted experiences of a lifetime.

ABOUT US

We’re an experienced group of professionals undertaking personal assistance in the areas of transportation, concierge and travel services. PULMTREE Services (Cyprus) offers comprehensive solutions tailored to the specific needs of our precious clients. 

PULMTREE Cyprus is an exclusive private office dedicated to providing premium, lifestyle & concierge services. 

Personalized service is available on a 24-hour basis, 365 days a year. Our bespoke concierge service provides total travel and lifestyle support.

Our experience and worldwide connections guarantee solutions to the most demanding needs.

VILLA/FLAT (SHORT TERM RENTALS)

Our property portfolio, enjoy the finest collection of quality and flats in Cyprus, handpicked for your ultimate vacation, matching travelers to their perfect accommodation vacation. Our exclusive collection of properties, chosen for their exceptional quality and facilities, offer outstanding service standards. Our portfolio of exclusive villas and flats includes properties ranging from 1-bedroom apartments to anything. 

Our focus is on quality rather than quantity. Featuring extravagance Cyprus villas that include private staff, pools, personalized concierge services.

Holiday contract/ tenancy agreement

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party group the terms and conditions of this booking You must be at least 21 years old to make a booking with us. The booking is confirmed when a “PLUMTREE SERVICES (CYPRUS) representative sends you the confirmation tenancy agreement that you need to sign and send back to us via e-mail. Booking request can be made either online via our website on the phone or via What”s app.

Your contract with us will be governed by Cyprus Law and is subject to the jurisdiction of the Cyprus Courts at all times.

Paying for your holiday

When booking a holiday you will be requested to pay a 30% deposit of the total amount.
The balance of your holiday price must be paid at least three weeks before arrival. If you fail to pay in full three weeks before arrival your holiday will be cancelled and you will lose your deposit and other premiums you have paid. If you book within 30 days prior to your arrival this will be classed as a late booking and in this case we must receive full payment. You can pay for your holidays by debit or credit card before we can confirm your booking. We accept payments via SUM UP (ldebit/credit secure payment system supported by all Cyprus Banks). Also, we accept payments via bank transfers; the booking will be confirmed as soon as the payment is received in our bank account. We only accept payments in Euro so any exchange charges will be undertaken from the client. When you pay for your holiday by credit card or overseas debit card, we reserve the right to levy an additional charge equivalent to the charges opposed by the Cyprus Banks system i.e a payment made by a Visa Card, a 2.0% handling charge will be added on the amount.

Your holiday price

We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Please contact us to obtain the latest prices for holidays, transportation and any other supplements required.

Breakage deposit

When you arrive to your holiday we will require a refundable breakage deposit paid locally between 250-1000 Euros per property. Please note that the breakage charge does not fully cover you for any improper and negligent behavior. If the cost of accidental damage exceeds the breakage deposit, a charge will apply on the spot. You are responsible for the full payment of any damage caused to the property.

Confirmation

Please always check your confirmation tenancy agreement and all other documents you receive from us immediately. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes at later stage. We are responsible for providing the holiday home we have confirmed to you. If you cancel or alter your booking at any stage later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. Booking is confirmed when a confirmation tenancy agreement is send to you and not when you do the online booking.

If you change your booking

If, after our confirmation agreement has been sent and signed, you wish to change your accommodation arrangements in any way, for example your chosen arrival and departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking – the party leader. If one member of the party withdraws from the holiday, someone else can take his/her place providing he/she complies with the conditions of the original booking. At this case, you must inform us in writing at least 14 days before arrival.

If you cancel your holiday

To cancel the entire accommodation booked, must write, or email at ……………….

Our contact details are quoted here but they are also stated in your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment the booking was confirmed. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation at the original price. Our cancellation charges therefore increase as the arrival date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. For all holidays and accommodation types the following cancellation charges apply:

If we change or cancel your holiday

It is very unlikely that we will have to make any changes to your accommodation arrangements; however, we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before your departure. If a significant change or cancellation has to be made to your accommodation arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) take an alternative villa subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive we will do our outmost to cover the difference in the cost; or c) cancel your booking completely, and in this case we will refund you all monies paid by you.

IMPORTANT NOTE: Compensation arrangements do not apply to any occasions and especially circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control. Also, we may be forced to cancel your accommodation if the holiday property is classed uninhabitable in case of water and/or electricity failure.

Data protection policy

In order to process your booking and to ensure that your accommodation arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special requirements you may have etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your arrangements such as car hire companies; transport companies etc. However we will not pass any information to any person who is not responsible for any part of your accommodation arrangements. This applies to any sensitive information that you give to us such as details of disabilities or religious requirements. For more information about our data protection policy, please refer to our Privacy Policy.

Tenancy Terms and Conditions

Your accommodation

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and additional payments are made (if applicable). Additional guests will be asked to vacate by our representatives or any other person in authority. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected villas and after our confirmation. The latter entails greater security bond.

Arrival and Departure

The period of let will normally begin after 15pm on the rental arrival date and terminate at 11:00am on the scheduled rental departure date. The client needs to call/ask a representative to arrange for an inspection time on the changeover day. Please note that the inspection appointment must take place exactly at the time which is confirmed since our executives have pre-organized the inspection appointments and any delay from your part will result to further successive delays to our already confirmed appointments. Please note that our executives can only spare 5 minutes extra time waiting, if you fail to meet this requirement, then our executives will have no option to proceed to the next appointment. As a result the security deposit will not be refunded to you. In the event that after the inspection, we discover that damages were made, then the amount relevant to repairs/replacements will be charged on the clients’ credit card.

Holiday insurance

We strongly advise you to make insurance arrangements before your holidays. In case of cancellations or accidents that may occur during your holidays the role of as the Owner’s representative is to provide witness to both Tenant’s and Owner’s insurance companies. It is expressly clarified to the tenant that the Owner’s representative will not take any responsibility in such cases. This unfortunate event, if ever happens, will be sorted out between the tenant 

Our liability to you

If you have any query regarding your accommodation, we will do our outmost to ensure that this will be sorted out as soon as possible. Our liability shall be limited to make the necessary arrangements to enhance your holiday. Always be aware that we act on behalf of the owner so any unresolved issues have to be arranged between the two parties. In cases of building activity which may occur after your booking confirmation, we have the liability to inform you about such event with the intention to advice us how you would like us to proceed on your behalf. However, we will not accept responsibility for any of the following circumstances a) you fail to comply with our terms and conditions, 

b) if you or any member of your party is at fault, c) if the fault is of someone else not directly related to your accommodation but related to people yourselves bought services from, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the owner could not help or prevent.

Local activities, facilities and excursions

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by PULMTREE SERVICES (CYPRUS). If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your accommodation package, we regret that we cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and the provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, cruises, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the terms and conditions of your activity, facility or excursion which will govern your contract with those parties.

If you have a complaint

If you have cause for complaint relevant to your holiday home, this must be brought to the attention of a PULMTREEServices (CYPRUS) representative immediately so that action can be taken at the time to rectify the problem. Should the representative be unable to resolve the matter, details of the complaint must be notified to PLUMTREE SERVICES (CYPRUS) in writing within the first 24hours of your staying. Any claims received outside this period or these not reported to a representative of PULMTREEServices (CYPRUS) cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify your complaint.

Behavior

At all times during your holiday, you are expected to have consideration for your fellow group members and other third parties. It is assumed that you and other visitors come to these holidays for rest, relaxation and fun whilst retaining a level of privacy. All visitors are kindly requested to conduct themselves in a manner, which does not cause offence or danger to others or risk damage to property/ property premises/ premises belongings or any belongings of others. All of our clients are asked to treat the rental property and its amenities with care, leaving the property in exactly the same condition as it was on rental arrival date. If in the opinion of ourselves, accommodation owner or other person in authority, you are, or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, we may terminate your holiday arrangements. Furthermore, in the event of electricity or water abuse, ie leave the air condition units on whilst away from the property or misuse of water at any form, we will either proceed to immediately cease your holiday and/or hold the security bond. In any of the above mentioned situations, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behavior.

Health and Safety matters

All accommodations offered are subject to health and safety conditions. Animals and pets are NOT permitted in the property/ property premises at any time. The client will be requested to place all the rubbish in the green bins provided, which in most situations can be found in very close proximity to the property or outside each development. It needs to be noted that all properties do not permit smoking inside because it can cause damage to any furnishings or materials. However, smoking is not forbidden outside of the properties, all property premises, communal areas and their facilities should be respected; cigarette ends and/ or any other objects are not to be thrown on the floor but to be placed in the appropriate bins/places. Below are listed some points that the client should consider of vital importance.

For property use

Below, we have prepared some guidelines which we kindly request from you to follow at all times.

Pool use

The below conditions are strictly compulsory.

In case you notice any items and or facilities that impose danger to you or other tenants/guests of this property, please report them to +357 99450910 immediately.

On behalf of the entire team, we wish you a memorable holiday!

Car Hire


We are offering the most incredible fleet of car rentals as well as some of the finest cars in Cyprus for special individuals who wish to rent a vehicle for their transfers in Larnaca, Paphos, Limassol, Ayia Napa, Protaras as well as all the airports and hotels within Cyprus.

Combining an adamnant quality with great service, PULMTREE services offers the most luxurious, stylish and trendy choices for its clientele in its fields of operation serving the market with quality& style.

OUR VEHICLES

Executive Cars 

PULMTREE Services (CYPRUS) is renown of high standards offering its sophisticated clientele a variety of executive cars. The company is among the first in the market to receive the latest car models in all categories constantly increasing its extensive fleet of cars for classic to convertible, high-performance and sports cars.

Drive out of the ordinary Cars in Cyprus

For executives aiming to arrive in style in Cyprus, PULMTREE Services is sure to provide the perfect car match for a matchless driving experience. Ranging from the new Mercedes S Class to the Ferrari California and the sleek Maserati, Cabrio. Sport, the company offers an exclusive range of world class cars for individuals of high expectations. Based in Limassol the company allows its elite clientele to enjoy the car of their dreams anywhere within Cyprus, including the airports of Larnaca & Paphos and cruise along the picturesque waterfront in the most relaxed & fashionable way.

TERMS & CONDITION

Payment

All prices are in Euros and include 19% VAT. Rental fees are payable in advance. We do not accept cheques.

Insurance

Third Party Insurance is included in rates with excess varying according to vehicle type. Extra insurance can be purchased to reduce excess.

Not included: (WUG) Damage to tyres, windscreen and oil sump. WUG can be added for an additional €20 per day. Not offered for S1 to S5 categories. Personal items lost or damaged in the event of theft. There is no insurance cover in areas occupied by Turkish troops.

Driver’s Requirements

Driver must be between 25 and 65 years old for S1 to S5 categories, 23 to 65 for all other categories and must also have a valid driver’s license for at least 5 years.

Collection & Delivery

Free within Limassol district. 

From and to the airports of Larnaca and Paphos, Nicosia district, an additional amount of €40 each way is charged. 
From and to Ayia Napa and Protaras area, an additional amount of €50 each way is charged. 
From and to Polis (Latchi area), an additional amount of €60 each way is charged.

The renter must return the vehicle back to Limassol office. 

(a) To the place, on the date and by the time shown in the rental document, 
(b) In the same condition as it was at the commencement of the rental period. 

Any further delay will be charged accordingly 

Mileage

Unlimited mileage!

Rental Extension

If the renter wishes to extend his/her rental period, he/she should inform PULMTREE Services via telephone at least 24 hours before the rental period ends.

Additional Driver

Each vehicle is rented to a specific driver. If the renter wishes to add one or more drivers he/she may do so free of charge.

Child Seat

Free of charge. Available on request. Not offered for S1 to S3, L5 and A1 categories

GPS navigation

Free of charge!

Gasoline

A full tank of fuel is charged at time of delivery. Fuel is non-refundable.


Fines

Renting a car in Cyprus, the renter is responsible for all parking and traffic violations during the rental period.

Use of Vehicle

PRIVATE YACHT CHARTERS

PRIVATE YACHT CHARTERS IN CYPRUS – SAILING IN CYPRUS

Sailing in Cyprus, Greek islands, Lebanon, Egypt  and other Mediterranean destinations is among the most desirable sailing experiences. A must for every voyager. 

Enjoy the stunning destinations around Cyprus and Mediterranean on board of a private motor yacht.

From private yacht charters and boat trips to BBQ and seafood lunch, we always have a way to be your guide.

TERMS & CONDITIONS

FEES and PAYMENTS

Feel the magic of private yachting and live a unique luxury experience in one of the best holiday destinations in the world.

WEDDINGS 

PLAN YOUR WEDDING IN CYPRUS

Planning and organizing weddings is our thing. Choosing to come with our team will make everything easy, because our role is to provide you all the details. What characterizes us is the fact that we truly listen and understand your wishes and your vision and then we are ready to go all the way to make it real. Cyprus weddings has carried out a thorough search of the island and the purpose was to find the most beautiful and breathtaking wedding venues for you. Among our wedding packages we believe that you will, certainly, find the one that suits you best. Our wedding planners are here to offer you our services on the most important day of your life. We take care of everything at your special day, from the transportation, the accommodation, the preparations, the ceremony, the decoration of the wedding venue, and help with anything to the last detail.

In Cyprus weddings we expect you to have high expectations in respect to your honeymoon, because we can deal with them and offer you a lifetime experience. After a Cyprus wedding what follows is an amazing Cyprus honeymoon. We can help you have the time of your life during your first vacations as a married couple. Cyprus villas with terraces, private pools and chefs, help us designing bespoke luxury honeymoons in Cyprus. We can offer Event planning, romantic dinners, private tours, sailing experiences.

Our wedding team is planning weddings all over Cyprus and around the world, including Santorini, Athens, London.We are planning inspiring weddings through breathtaking design. We create unforgettable moments and deliver exceptional services from start to finish.

PRIVATE TOURS

Either you wish to visit the places of Cyprus, Greek islands, Lebanon, Egypt, Israel and other beautiful Mediterranean destinations that are famous worldwide or you want a peek into the less known but of the same beauty, private tours will take you there and guide you through.

Guides and experts (on request), adjusted to your personal expectations and well connected with their cultural roots are delivering wonderful moments. We provide drivers with luxury cars, mini buses or larger ones and that means that we can serve any group whether it is small or big.

PULMTREEE Services (Cyprus) Concierge can charter a private yacht with a private chef, DJ, or live band for you, so you can be completely sure that you have seen it all. With our expert team you can live once-in-a-lifetime experiences which perfectly suit your tastes. From private yacht rentals to BBQ seafood lunch, we always have a way to be your guide to an unforgettable experience.

Custom-made private tours in Cyprus, from Paphos, Limassol, Nicosia, Troodos (Byzantine Churches), Famagusta, Ayia Napa to wherever you wish. Your personal guide will be at your disposal 24/7 during your holidays in Cyprus. All you have to do is just ask.

CYPRUS VIP CLUB NIGHTS

CYPRUS VIP NIGHTLIFE – CYPRUS VIP CLUB NIGHTS

Cyprus has a lot of clubs and plays a wide collection of music types. In summer, there are also famous guest DJ appearances in many clubs in Cyprus. There is a VIP table reserved for us in all clubs.In combination with our private driver service you can enjoy your clubbing without having to worry about how you will get home in the morning.